Feature

Orders Management & Dispatch

Organize, dispatch, and track every water delivery. Oversee your routes, pending assignments, and rider queues in real-time.

How do water plants manage orders and dispatch?

Water plants manage orders by logging customer requests in a central dispatch queue, then assigning them to riders before the morning run. The admin sees every pending, in-progress, and completed order in one view. Delivery schedules can be set per customer so daily queues are generated automatically — removing the need to manually create orders for regular buyers each day.

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Live Order Dashboard

Track orders by live status: Pending, Assigned, In-Transit, and Completed. Assign or re-assign riders with a single click.

Scheduled Dispatch

Schedule orders for future dates. Customers can set up delivery templates that generate orders automatically based on active profiles.

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Automatic Routing

Orders are clustered into geographic delivery zones, giving riders the most efficient street routes to save fuel and time.

Frequently Asked Questions

Can a customer edit their order size on delivery? +
Yes. Riders can adjust the count of delivered water cans directly on the doorstep using their mobile app. The ledger and customer billing update instantly.
How are order receipts sent to customers? +
WaterWave App automatically generates digital receipts that can be sent directly to customers via WhatsApp or SMS, showing the exact cans dropped and payment status.
What happens if an order is cancelled? +
Admins can cancel orders in one tap. The cans are returned to the rider's active hand-stock register, keeping godown inventory and vehicle balances precise.
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